Shipping policy

Shipping Policy – Ruf & Tuf

At Ruf & Tuf, we are committed to delivering your orders with care and efficiency. Please review our shipping policy below for complete details.

1.1 Dispatch and Delivery Timeline

We collaborate with trusted third-party logistics providers to manage shipping and delivery.

  • Most of our products are made-to-order, so delivery timelines may vary.
  • You can check the estimated delivery time on each product page or confirm via WhatsApp or Instagram before placing your order.
  • For any delivery-related inquiries, contact us at rufandtufofficial@gmail.com.

Pre-booked Products:

  • Minimum delivery time: 3–4 weeks (unstitched only).
  • Different designers may have varying timelines.
  • Orders cannot be cancelled once placed.

Custom-Stitched Orders:

  • Require additional 15–25 working days for processing.

Note: Delivery timelines are estimates and may change due to unforeseen circumstances.

1.2 Information for Delivery

To ensure smooth delivery, we collect:

  • Full Name
  • Shipping & Billing Address
  • Landmarks
  • Contact Details

Customers are responsible for providing accurate information. We are not liable for delays or failures caused by incorrect details.

1.3 Delivery Attempts

  • If the first delivery attempt fails, we will contact you via phone or email.
  • A second delivery attempt may incur additional charges.

1.4 Delay in Delivery

While we strive for timely delivery, delays may occur due to:

  • Logistics issues
  • Weather conditions
  • Political or regional disruptions
  • Other unforeseen events

We will keep you informed and provide updated delivery timelines where possible.

1.5 Actions of Delivery Personnel

We work with reliable courier partners; however, we are not responsible for the conduct of delivery personnel. Any disputes must be resolved directly with the courier service.

1.6 Tracking Information

  • A tracking ID will be shared via SMS and/or email once your order is shipped.
  • You may also request tracking details via WhatsApp or social media.
  • Tracking updates may occasionally experience delays due to technical issues.

1.7 Delivery Charges – Pakistan

  • Standard shipping charges apply on Cash on Delivery (COD) orders.
  • Free shipping may be offered on prepaid orders (subject to ongoing promotions).

1.8 Delivery Charges – International

  • Shipping charges are calculated based on destination and package weight.
  • Prices do not include customs duties or taxes.
  • Customers must pay all applicable duties at the time of delivery.

1.9 Customs Responsibility

For international orders:

  • Customers are responsible for customs clearance.
  • Any delays, fines, or additional charges imposed by customs must be borne by the customer.
  • Compliance with local import regulations is the customer's responsibility.

Cash on Delivery (COD) Policy

  • COD is available only for ready-to-ship items up to a certain order value.
  • Orders exceeding this value or including made-to-order/pre-order items require advance payment.

COD orders may be cancelled if:

  • Marked as high-risk or medium-risk by the courier system.

Goods & Services Not Received Policy

2.1 Definition

This applies when a customer does not receive their order within the expected timeframe.

2.2 Eligibility

Applies to all purchases made through Ruf & Tuf.

2.3 Delivery Address

Orders are delivered to the address provided by the customer. Delivery confirmation is handled by third-party courier partners.

2.4 Confirmation of Delivery

  • A tracking number will be provided as proof of dispatch and delivery.

2.5 Reporting Timeframe

  • Issues must be reported within 7 working days of the expected delivery date.

2.6 Reporting Issues

To report a missing order, email us at:
rufandtufofficial@gmail.com
Include:

  • Order Number
  • Detailed description of the issue

2.7 Missing Delivery Disputes

By placing an order, the customer acknowledges that:

  • The tracking ID serves as proof of dispatch.
  • Ruf & Tuf is not responsible for claims once delivery is confirmed by the courier.

2.8 Contactless Delivery

All deliveries are contactless, and tracking updates serve as digital proof of delivery.

2.9 Customer Responsibility

Customers must:

  • Provide accurate delivery details
  • Coordinate with courier services in case of delivery issues

2.10 Investigation

  • Reported issues will be reviewed internally.
  • Our team will stay in contact throughout the investigation process.

2.11 Further Assistance

For any support, contact us at:
rufandtufofficial@gmail.com