FAQs
1. What types of products do you offer?
Answer: Welcome to Ruf & Tuf! We offer a beautiful collection of women’s fashion, including unstitched fabrics, stylish outfits, and trendy designs. Explore our latest collections to find your perfect style.
2. How can I place an order?
Answer: Placing an order is easy! Simply visit our website, choose your favourite product, select the available options, and proceed to checkout. You can also contact our customer support team if you need assistance.
3. Do you offer Cash on Delivery (COD)?
Answer: We offer payment options according to the availability shown at checkout. Please visit our checkout page or contact our team to confirm whether Cash on Delivery is available for your location.
4. How much are the delivery charges?
Answer: Delivery charges depend on your location, order details, and the available shipping service. The applicable charges will be displayed at checkout before you confirm your order.
5. How long will it take to receive my order?
Answer: Delivery times depend on your location and the shipping service selected. Once your order is dispatched, we will share tracking details where available so you can follow your parcel.
6. Do you deliver internationally?
Answer: Yes, we are preparing to serve our international customers. Please contact our team to confirm delivery availability, shipping charges, and estimated delivery times for your country.
7. How can I track my order?
Answer: Once your order has been dispatched, you can use the tracking number or tracking link provided by our team or courier service. If you need help, please contact customer support with your order number.
8. Can I return or exchange a product?
Answer: We want you to love your purchase! Returns and exchanges are subject to our store policy and the product’s eligibility. Please review our Returns & Exchanges policy or contact our team before sending an item back.
9. Will the product look exactly like the pictures?
Answer: We do our best to display our products as accurately as possible. However, slight colour variations may occur due to lighting, photography, and screen settings. Please check the product description for fabric details and other specifications.
10. How can I contact Ruf & Tuf for help?
Answer: We are happy to help! You can contact us through the contact details listed on our official website or send us a message on our available social media channels. Our team will assist you with your questions and orders.