Terms & Conditions

1. General

Welcome to Ruf & Tuf – a house of fashion brands.
By accessing or using our website, you agree to comply with the following Terms & Conditions.

Ruf & Tuf reserves the right to update, modify, or change these terms at any time without prior notice. We recommend reviewing this page regularly.

2. Exchange & Defect Policy

  • We generally do not offer returns, refunds, or exchanges.
  • If you receive a defective or incorrect product, you must notify us within 48 hours of delivery.

After verification:

  • We may offer replacement, repair, or store credit
  • Decisions are made at Ruf & Tuf’s discretion

Important:

  • Return shipping & related charges are the customer’s responsibility
  • Requests beyond the given timeframe may not be accepted

3. Price & Content Accuracy

We aim to keep all product details accurate; however:

  • Pricing or description errors may occur
  • We reserve the right to:
    • Cancel orders with incorrect pricing
    • Refuse processing

Customers will be notified in such cases.

4. Order Acceptance

We reserve the right to:

  • Refuse or cancel any order due to:
    • Stock limitations
    • Pricing errors
    • Suspected fraud

We may request additional verification before confirming an order.

5. Delivery Charges

  • Shipping charges are calculated based on:
    • Destination
    • Weight of shipment

⚠️ Note:

  • Duties & taxes are not included in product prices
  • These must be paid by the customer (if applicable)

6. Delivery Timelines

  • We are responsible for dispatching orders on time
  • However, courier delays are beyond our control

Additional notes:

  • Some items (especially from partner brands) may have longer processing times
  • Customers will be informed in case of delays

7. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for:
    • Import duties
    • Taxes
    • Customs clearance charges

Custom policies vary by country and shipments may be inspected by authorities.

8. Product Care Instructions

To maintain product quality:

  • All garments are recommended dry clean only

⚠️ Ruf & Tuf is not responsible for damage caused by:

  • Hand wash
  • Machine wash
  • Improper handling

This includes:

  • Shrinkage
  • Color fading
  • Fabric damage

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

10. Acceptable Use

When using our website, you agree NOT to:

  • Violate any laws or regulations
  • Infringe intellectual property rights
  • Post harmful, abusive, or offensive content
  • Send spam or unauthorized promotions
  • Use bots, scraping tools, or data harvesting methods
  • Introduce viruses or malicious code
  • Attempt to hack, reverse engineer, or disrupt the website

Violation of these rules may result in restricted access or legal action.

11. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.

Any disputes will be subject to the jurisdiction of the courts in Pakistan.

12. Contact Information

For queries, complaints, or support:

📧 Email: rufandtufofficial@gmail.com
📞 Phone/WhatsApp: +92 308-2662838

We aim to respond within 1–2 business days.

13. Disclaimer

  • We strive to display product colors as accurately as possible
  • However, slight variations may occur due to:
    • Lighting conditions
    • Fabric dyeing process
    • Screen/display settings

14. Customized Orders

  • Customized or made-to-order items may require advance payment
  • Such items are non-refundable and non-exchangeable

15. No Cancellation / Return Policy

  • Once an order is placed, it cannot be canceled, returned, or refunded under normal conditions
  • Please review your order carefully before checkout

For more details, refer to our Return & Exchange Policy page.